Hospitality industry in New Zealand

The hospitality industry in New Zealand is a major industry operating around the country.[1] It is one of the largest employment sectors in the country, contributing about 1.7% of GDP, equivalent to NZ$5 billion annually.[2]

Businesses in the sector can be divided into four broad categories: Quick Service Restaurants; Takeaways; Pubs, Taverns and Bars; and Cafes and Restaurants. [3] More than half of the sector's workforce work in cafes and restaurants, and more than half of sales occur in the Auckland, Canterbury and Wellington regions.[1]

The sector has a long-term shortage of workers, particularly skilled chefs and managers. Workers do not require formal qualifications, but require customer service skills and may require certificates to manage premises and sell alcohol.[4][1] The shortage of workers has been made worse due to the COVID-19 pandemic.[5]

History

In 2019, 39.1% of sales were in the Auckland region, 12.3% of sales were in the Canterbury region, and 10.6% of sales were in the Wellington region.[1]

Between January 2020 and January 2021, the sector recorded double digit revenue declines across all categories due to the COVID-19 pandemic in New Zealand.[6] Spending on businesses including cafes, restaurants, takeaway food, and bars was 95% lower in April 2020 than in April 2019.[7]

In the late 2021 Auckland lockdown, the sector recorded a further 60% reduction in national activity.[8]

Takeaways

Chains and franchises
  • Donut King is a franchise of five donut shops established in 1981.[25]

Cafes and Restaurants

Chains and franchises

References
  1. "Working in hospitality". newzealandnow.govt.nz. New Zealand Government.
  2. Wiley, Jeff (18 November 2020). "The hospitality industry has shown itself to be resilient during tough times". Stuff. Stuff.
  3. "New Zealand's Hospitality Habits: Where are we now?". perceptive.co.nz. Perceptive.
  4. "Hospitality, Tourism and Recreation". careers.govt.nz. New Zealand Government.
  5. "Our faltering hospitality model". Radio New Zealand. The Detail. 13 July 2021.
  6. "New Zealand's hospitality industry is struggling more than ever". The Register. ICG Media. 5 July 2021.
  7. "Hospitality hit hard". Stats NZ. New Zealand Government. 11 May 2020.
  8. Dunkley, Daniel (16 September 2021). "We need to get creative to help hospitality". Stuff. Stuff.
  9. "KFC". kfc.co.nz. Restaurant Brands.
  10. "Restaurant Brands". restaurantbrands.co.nz. Restaurant Brands.
  11. "KFC celebrates 50 years in New Zealand". Radio New Zealand. 20 August 2021.
  12. "Pizza Hut". pizzahut.co.nz. Restaurant Brands.
  13. Walters, Laura (4 March 2016). "The evolution of New Zealand's pizza industry". stuff.co.nz.
  14. "Domino's Pizza". dominos.co.nz. Domino's Pizza.
  15. "Domino's Recipe for Success Opens 100th New Zealand Store". Domino's Pizza Enterprises. 1 July 2016.
  16. "Krispy Kreme". krispykreme.co.nz. Krispy Kreme Inc.
  17. "Krispy Kreme's first New Zealand store opening draws long lines of customers". MediaWorks New Zealand. Newshub. 28 February 2018.
  18. "Pita Pit". pitapit.co.nz. Pita Pit.
  19. Taylor, Colin (19 November 2011). "Pita Pit's expansion rests with franchisees". APN News & Media. New Zealand Herald.
  20. "Hell Pizza". hellpizza.com. Hell Pizza.
  21. "Carl's Jr". carlsjr.co.nz. Restaurant Brands.
  22. "Former All Black cashes in on Carl's Jr sale". New Zealand Media and Entertainment. New Zealand Herald. 5 November 2014.
  23. "Taco Bell". tacobell.co.nz. Restaurant Brands.
  24. "NZ's first Taco Bell opening tomorrow, plus menu details". New Zealand Media and Entertainment. New Zealand Herald. 11 November 2019.
  25. "Donut King". donutking.co.nz. Donut King New Zealand.
  26. "Jesters Pies". Retrieved 6 December 2022.
  27. "The Coffee Club". thecoffeeclub.co.nz. The Coffee Club.
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