Amadeus IT Group

Amadeus IT Group, S.A. (/ˌæməˈdeɪəs aɪ ˈtiː/) is a major Spanish multinational technology company that provides software solutions for the global travel and tourism industry. It is the world's leading provider of travel technology that focus on developing software for airlines, hotels, travel agencies, and other travel-related businesses to enhance their operations and customer experiences.[3][4]

Amadeus IT Group, S.A.
TypeSociedad Anónima
BMAD: AMS
ISINES0109067019
IndustryTravel technology
Founded1987 (1987)
HeadquartersMadrid, Spain
Key people
ProductsTravel reservation and booking, Travel management, distribution, booking, Analytics
ServicesProvision of computer reservations systems; IT systems for the travel industry; online travel agency
RevenueIncrease €2.67 billion (2021)[1]
Increase €-83 million (2021)[1]
Increase €-142 million (2021)[1]
Total assetsDecrease €11.18 billion (2021)[1]
Total equityIncrease €3.75 billion (2021)[1]
Number of employees
Decrease 16,433 (end 2021)[2]
SubsidiariesAmadeus Leisure IT GmbH, AAI
Websiteamadeus.com

The company is structured around two areas: its global distribution system and its Information Technology business. Amadeus provides search, pricing, booking, ticketing and other processing services in real-time to travel providers and travel agencies through its Amadeus CRS distribution business area. It also offers computer software that automates processes such as reservations, inventory management software and departure control systems. It services customers including airlines, hotels, tour operators, insurers, car rental and railway companies, ferry and cruise lines, travel agencies and individual travellers directly.

Amadeus processed 945 million billable travel transactions in 2011.[5]

The parent company of Amadeus IT Group, holding over 99.7% of the firm, is Amadeus IT Holding S.A. It was listed on the Spanish stock exchanges on 29 April 2010.[6]

Amadeus has central sites in Madrid, Spain (corporate headquarters and marketing), Sophia Antipolis, France (product development), London, UK (product development), Breda, Netherlands (development), Erding, Germany (Data center) and Bangalore, India (product development) as well as regional offices in Boston, Bangkok, Buenos Aires, Dubai, Miami, Istanbul, Singapore, and Sydney.[7][8] At market level, Amadeus maintains customer operations through 173 local Amadeus Commercial Organisations (ACOs) covering 195 countries. The Amadeus group employs 14,200 employees worldwide,[9] and listed in Forbes' list of "The World's Largest Public Companies" as No. 985.[10]

History

Amadeus was originally created as a neutral global distribution system (GDS) by Air France, Iberia, Lufthansa and SAS in 1987 in order to connect providers' content with travel agencies and consumers in real time. The creation of Amadeus was intended to offer a European alternative to Sabre, an American GDS. The first Amadeus system was built from core reservation system code coming from System One, an American GDS that competed with Sabre but went bankrupt, and a copy of the Air France pricing engine. These systems were respectively running under IBM TPF and Unisys. At the first, the systems were dedicated to airline reservation and centered on the PNR (Passenger Name Record), the passenger's travel file. Gradually the PNR was opened up to additional travel industries (hotels, rail, cars, cruises, ferries, insurance, etc.).

Initially a private partnership, Amadeus went public in October 1999, becoming listed on the Paris, Frankfurt and Madrid stock exchanges. The firm diversified its operations with information technologies (IT) to deliver services beyond sales and reservation functionalities, centered on streamlining the operational and distribution requirements of its customer base.

Since 2004, the company has invested €1 billion in R&D[11] with its technology increasingly using open systems which provide clients with more flexibility and features. As of 2010, 85% of its software portfolio was open system based and it expects by the end of 2016 to have fully migrated away from mainframe-based TPF software.[12]

In 2005, Amadeus was delisted from the Paris, Frankfurt and Madrid stock exchanges when BC Partners and Cinven bought their stake from three of the four founding airlines and the rest of the capital floated from institutional and minority shareholders. The transition from distribution system to technology provider was reflected by the change in its corporate name to Amadeus IT Group in 2006. In 2009, Amadeus invested about €257 million in R&D.[13][14] Amadeus was listed on the Spanish Stock Exchanges on 29 April 2010.[15]

Amadeus has acquired:

  • 2000: Vacation.com, the largest US marketing network for leisure travel[16][17]
  • 2001: E-Travel, Inc., a supplier of hosted technology products for corporate travel[18]
  • 2002: SMART AB, a travel distribution company in Northern Europe[19]
  • 2003: Airline Automation (AAI), a robotic PNR processing company[20] In 2006, its name was changed to Amadeus Revenue Integrity.[21]
  • 2004-2008: Opodo, a European travel website, which it sold in February 2011 for €450 million[22][23]
  • 2005: Optims, a European hotel software company[24]
  • 2006: TravelTainment, a leisure content provider[25]
  • 2008: Onerail, a rail IT software supplier[24]
  • 2013: Travel Audience GmbH, an online advertising firm[26]
  • 2014: Newmarket International, an IT provider for hotels[27]
  • 2014: UFIS, an airport IT provider[28]
  • 2014: i:FAO, a corporate travel buying software system[29]
  • 2015: iTesso, a Property Management System provider for hotels[30]
  • 2015: AirIT, property and revenue management software for airports[31]
  • 2017: Navitaire, a software provider for rail and low-cost airlines[32]
  • 2017: Pyton, an online booking engine supplier[33]
  • 2018: TravelClick, a provider of cloud-based services for the hotel industry, for $1.52 billion[34]
  • 2022: Kambr, an airline revenue management solutions provider[35]

In September 2014, Air France sold a 3% stake in the firm for $438 million.[36] In November 2017, Amadeus invested in global mapping tech provider AVUXI.[37]

Data centre

Amadeus has its own data centre in Erding, Germany, two strategic operation centres in Miami and Sydney and local competency centres in Germany, Thailand, India, Poland, Colombia, Ukraine, and the United Kingdom.

Vulnerability discovered

On January 15, 2019, the hacker and activist Noam Rotem discovered a major vulnerability affecting nearly half of all airlines worldwide while booking a flight with Israeli national carrier El Al, he came across a significant security breach that allows anyone to access and change private information on flight bookings. The same breach was then discovered to include 44% of the international carriers market, potentially affecting tens of millions of travelers.[38]

Operations

Distribution

Amadeus CRS is the largest GDS provider in the worldwide travel and tourism industry, with an estimated market share of 37% in 2009.[39] As of December 2010, over 90,000 travel agencies worldwide use the Amadeus system and 58,000 airline sales offices use it as their internal sales and reservations system. Amadeus gives access to bookable content from 435 airlines (including 60 low-cost carriers), 29 car rental companies (representing 36,000 car rental locations), 51 cruise lines and ferry operators, 280 hotel chains and 87,000 hotels, 200 tour operators, 103 rail operators and 116 travel insurance companies.[40]

Information Technology

Amadeus Altéa Customer Management System (CMS) is a software suite for airlines' sales and reservations, inventory management and departure control systems.[41] Using it, airlines outsource their IT operations onto a community platform which allows them to share information with both airline alliance and codeshare agreement partners.

It consists of four main modules:[42] Altéa Reservation, Altéa Inventory, Altéa Departure Control, ; and Altéa e-commerce.

In 2009, 238 million passengers were boarded by airlines using the system.[43] It is developing similar systems for rail companies, hotel chains, airport operators and aircraft ground handling companies.

Contribution to open source projects

According to a May 2015 investigation, Amadeus has contributed to the Docker open source software project.[44]

Business model and other business lines

The business model of Amadeus is booking fee or transaction based, which means that a fee is taken for each confirmed net booking made in the Amadeus CRS.

In late 1990s, a business division specialized in e-commerce was created.

In 2000, Amadeus was awarded the development of two new operational applications for British Airways and Qantas: the inventory management and the departure control systems.[45] These products were outside of the core expertise domain of Amadeus and were built with the expertise of the airlines.

In March 2015, Amadeus announced that Blacklane, a Berlin-based professional driver service available worldwide, would become their first fully integrated taxi and transfer service provider.[46]

References
  1. "Amadeus FY2021 consolidated financial report" (PDF). Amadeus. pp. 11–12.
  2. "Amadeus Global Report 2021" (PDF). Amadeus. p. 76.
  3. Sarkar, Brinda (2023-02-23). "Amadeus looks to hire tech talent, expand operations in India". The Economic Times. ISSN 0013-0389. Retrieved 2023-08-26.
  4. "Directory of Strategic Partners". www.iata.org. Retrieved 2023-08-26.
  5. Batchelor, Daniel (February 6, 2014). "About Amadeus – A brief history". Amadeus.
  6. "CNMV – Folletos de emisión y OPVs". Cnmv.es. April 14, 2010.
  7. "Worldwide offices".
  8. Joseph, Steve (5 July 2012). "Amadeus offices around the world". Amadeus.
  9. "Amadeus IT Holdings on Forbes Lists". Forbes. May 2016.
  10. "The World's Largest Public Companies List". Forbes. Archived from the original on April 23, 2011.
  11. "Amadeus announces 2009 financial performance". Breaking Travel News. 24 March 2010.
  12. Smith, Gerry (2010-03-23). "Amadeus' Gerry Smith on leaving behind legacy systems". YouTube. Archived from the original on 2021-12-19. Retrieved 2016-09-06.
  13. "Amadeus demonstrates resilience with solid 2009 performance and strong second half growth despite challenging travel industry conditions" (Press release). Cision. March 23, 2010.
  14. "Amadeus Global Report" (PDF). Amadeus.
  15. "Share Information". Amadeus.
  16. Cogswell, David (October 30, 2000). "Amadeus acquires Vacation.com". Travel Weekly.
  17. Olsen, Stefanie. "Short Take: Amadeus buys Vacation.com for $57.3 million". CNET.
  18. Duncan, Robert S. (July 30, 2001). "Amadeus to Buy Oracle Unit e-Travel To Boost Its Presence in U.S. Market". The Wall Street Journal.
  19. "Amadeus buys full ownership of SMART AB". Travel Weekly. July 7, 2002.
  20. "Amadeus Acquires Airline Automation Inc. -- Leading U.S. Airline Services Provider" (Press release). Business Wire. November 18, 2003.
  21. "Airline Automation (AAI) changes name to Amadeus Revenue Integrity" (Press release). Amadeus. March 16, 2006.
  22. "Amadeus sells Opodo" (Press release). Amadeus. 9 February 2011.
  23. May, Kevin (February 9, 2011). "Amadeus sells Opodo for Euro 450M to AXA and Permira". Phocuswire.
  24. "Amadeus continues diversification with acquisition of rail IT company" (Press release). Amadeus. 10 June 2008.
  25. "Amadeus completes acquisition of TravelTainment" (Press release). Amadeus. 27 September 2006.
  26. "Amadeus increases presence in online targeted advertising space with acquisition of Travel Audience" (Press release). Amadeus. 6 June 2013.
  27. "Amadeus acquires Newmarket International". Amadeus.com. February 2014.
  28. "Amadeus continues its expansion into the Airport IT space with the acquisition of UFIS Airport Solutions". Amadeus. February 3, 2014.
  29. May, Kevin (April 3, 2014). "Amadeus to buy corporate travel IT brand i:FAO". Phocuswire.
  30. May, Kevin (July 21, 2015). "Amadeus acquires iTesso BV". Phocuswire.
  31. "Amadeus announces acquisition of AirIT" (Press release). Amadeus. April 23, 2015.
  32. "Amadeus strengthens LCC offering with Navitaire acquisition from Accenture for $830m". April 8, 2017.
  33. "Amadeus Benelux extends leisure services offering with acquisition of Pyton Travel Technology" (Press release). April 8, 2017.
  34. "Amadeus completes acquisition of TravelClick". corporate.amadeus.com. Retrieved 2022-05-24.
  35. "Amadeus acquires Kambr to expand its revenue management offer for airlines" (Press release). March 31, 2022.
  36. Huet, Natalie (10 September 2014). "Air France to reap 339 million euros in cash from Amadeus shares". Reuters.
  37. "Amadeus Ventures invests in global mapping tech provider AVUXI". Northstar Travel Group. November 9, 2017.
  38. Whittaker, Zack (January 15, 2019). "Flaws in Amadeus' airline booking system made it easy to change passenger records". TechCrunch.
  39. Kollmeyer, Barbara (March 23, 2010). "Amadeus IT Holding plans Spain IPO for 2010". MarketWatch.
  40. "About Amadeus' company". Amadeus.
  41. "Amadeus processes record number of airline passengers through its Altéa platform" (Press release). Amadeus. 4 May 2010.
  42. "Solutions for airlines". Amadeus.
  43. Dooley, George (May 4, 2010). "Altea CMS Air Travel Booking Platform Aids Sales". Travel Agent Central.
  44. Yegulalp, Serdar (February 27, 2015). "Look who's helping build Docker -- besides Docker itself". InfoWorld.
  45. TPF Scoop Archives Archived March 3, 2016, at the Wayback Machine. Blackbeard.com. Retrieved on 2013-08-20.
  46. "A pick-me-up for travellers thanks to Blacklane and Amadeus" (Press release). Amadeus. March 5, 2015.
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