Description

Through a detailed analysis of the literature, twelve constructs of integrated quality management strategies were identified: top management commitment, customer focus, supplier quality management, design quality management, benchmarking, SPC usage, internal quality information usage, employee empowerment, employee involvement, employee training, product quality, and supplier performance. Using a survey of 371 manufacturing firms, the constructs were then empirically tested and validated. For this purpose a confirmatory factor analysis approach was used.

Items

• Resources are available for employee quality training in our plant.
• There is almost always some kind of employee quality training going on in our plant.
• Plant managers are often involved in quality training.
• Most employees in our plant are trained to use quality problem solving techniques such as cause and effect diagrams.
• Most employees in our plant do not view each new quality seminar or training program as “just another fad”.

Source

• Ahire et al. (1996): Development and Validation of TQM Implementation Constructs. Decision Sciences, Vol. 27, No. 1, pp. 23-56.

Related Scales

• Training