Description

Through a detailed analysis of the literature, twelve constructs of integrated quality management strategies were identified: top management commitment, customer focus, supplier quality management, design quality management, benchmarking, SPC usage, internal quality information usage, employee empowerment, employee involvement, employee training, product quality, and supplier performance. Using a survey of 371 manufacturing firms, the constructs were then empirically tested and validated. For this purpose a confirmatory factor analysis approach was used.

Items

• Our design engineers are required to have some shop floor experience.
• Our design engineers are required to have some marketing experience.
• We use Taguchi methods extensively.
• We use error prevention techniques such as Shingo in designing the manufacturing process.
• Quality Function Deployment (QFD) is used in the design of our primary product.
• There are engineers from other functional departments on a design team.

Source

• Ahire et al. (1996): Development and Validation of TQM Implementation Constructs. Decision Sciences, Vol. 27, No. 1, pp. 23-56.