ServiceOntario

ServiceOntario is part of the Ministry of Public and Business Service Delivery which provides a single point of contact for core provincial government services to individuals and businesses in the province of Ontario, Canada. Established in 2006 from the existing network of Driver and Vehicle License Issuing Offices, ServiceOntario provides services primarily online and in-person at storefront locations, and also operates telephone call centres.[1]

ServiceOntario

A ServiceOntario location in Markham
Agency overview
Formed2006 (2006)[1]
Minister responsible
Websitewww.ontario.ca/welcome-serviceontario
ServiceOntario in Richmond Hill

Some services were also formerly provided by automated ServiceOntario self-service kiosks located primarily in shopping malls.[1] Following the discovery in 2012 that illegal card skimming devices were installed on some kiosks in the Greater Toronto Area, all kiosks were shut down province-wide for security reasons.[2] The provincial government permanently discontinued the kiosks later that year.[3]

Some ServiceOntario locations are operated by private businesses under contract to the government.[4][5]

Services

The following are some of the services delivered by ServiceOntario on behalf of the government:

  • Ontario Health Insurance Plan registration and health card renewals
  • Birth, marriage and death certificates
  • Driver and vehicle licensing (except driver testing and related transactions, which are generally delivered by separate DriveTest centres operated under contract by Serco)
  • Business registration
  • Fishing and hunting licence
  • Ontario Photo Card
  • Address change
  • Newborn registration
  • Ontario government publications

See also

References
  1. Auditor General of Ontario (2013). Annual Report of the Office of the Auditor General of Ontario: Ministry of Government Services (PDF) (Report). Queen's Printer for Ontario. Retrieved 20 May 2020.
  2. "ServiceOntario kiosks remain out of order after illegal card readers found". 680News. Retrieved 12 June 2012.
  3. "ServiceOntario kiosks permanently closed". Government of Ontario. Retrieved 14 June 2017.
  4. "Own a private ServiceOntario centre". ontario.ca. Government of Ontario. Retrieved 21 December 2022.
  5. "ServiceOntario: The Straight Facts". opseu.org. Ontario Public Service Employees Union. 21 March 2014. Retrieved 21 December 2022.
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