Penn State School of Hospitality Management

The Pennsylvania State University School of Hospitality Management (also known as SHM) is located at the main campus of The Pennsylvania State University in University Park, Pennsylvania and serves over 500 students. SHM is one of the three oldest continually-operating hospitality management programs in the United States and offers a Bachelor of Science (B.S.), Master of Professional Studies (M.P.S.) and Doctor of Philosophy (Ph.D.) in Hospitality Management. The B.S. Degree offers an optional minor in Entrepreneurship and Innovation.[1]

Pennsylvania State University School of Hospitality Management
Type • Public
 • State-related
 • Land-grant
Established1937
DirectorDonna Quadri-Felitti
Location
University Park
,
Pennsylvania
,
United States
CampusUniversity Park
Websitewww.hhd.psu.edu/shm

SHM has an Industry Advisory Board composed of leading hospitality industry executives who provide the school with strategic advice and strengthen SHM's industry links for such things as career placement, education, and research, as well as help faculty remain current about industry trends.[2] The school's alumni association is known as the Penn State Hotel and Restaurant Society and is the oldest academically affiliated alumni association at Penn State.[3]

History

The hospitality management program at Penn State formally began in 1937 as an outgrowth of Institutional Management and was originally known as Hotel Administration.

In 1958, the program became Food Service and Housing Administration (FSHA), dividing the Hotel Administration major into two separate majors – Commercial Food Service and Institutional Resident Management.

In the 1970s, the program became focused on Service Management and Administrative Dietetics.

In 1981, the program name changed again, and the Department of Hotel, Restaurant and Institutional Management (HRIM) was formed. The department was upgraded in 1987, and the School of Hotel, Restaurant and Institutional Management was created. In 2005, the program was renamed the School of Hospitality Management.[4]

Mateer Building and Cafe Laura
Mateer Building- Penn State School of Hospitality Management

The School of Hospitality Management is located in the Mateer Building on the northwest corner of Penn State's University Park campus near the intersection of Atherton Street and Park Avenue. Mateer was completed in 1993 and is named after A. Laura Mateer and her husband M.C. "Matty" Mateer in whose memory she had donated $1.5 million to the School. Mateer is the host to Cafe Laura, the Career Center, conference rooms, faculty offices, a computer laboratory and classrooms.[5]

Cafe Laura, named for Laura Mateer, is the student-run restaurant located in the Mateer Building.[6] Under the supervision of instructors, students receive hands-on restaurant experience in a laid back lunch setting and a formal theme dinner setting.[7] Café Laura underwent a significant make-over in 2013, with an all new dining area including tables, chairs, carpeting, painting, artwork, signage, lighting fixtures, equipment and window treatments, new menus and the addition of grab-and-go equipment and service. During 2014, an additional $1.2 million renovation occurred that included a completely new servery, espresso bar, executive dining room, rest rooms, and additional lighting fixtures, carpeting, painting, artwork, signage and menus.[8]

Penn State SHM in the news

The faculty and staff in the Penn State School of Hospitality Management are frequently referenced by local media for their expertise and classroom activities. A recent sampling includes:

2023:
"Results mixed on whether corporate social efforts help improve company finances" by Dr. Seoki Lee.[9]

2022:
"Word choice and media exposure effected anti-Asian boycotts during the pandemic" by Dr. Chandler Yu.[10]
"Developing an entrepreneurial foundation" highlighting faculty member Bill Kidd.[11]
"Loyalty-reward programs can improve companies' online reviews and word-of-mouth" by Dr. Anna Mattila.[12]

2021:
"Active listening by managers can reduce employees' feelings of job insecurity" by Dr. Phil Jolly.[13]
"Food access and insecurity during COVID-19" by Dr. Amit Sharma.[14]

National rankings

The Hospitality Management program at Penn State has frequently been recognized as one of the leading hospitality programs in the world, ranked number four in the world and number one in the United States for the period of 2011 to 2015.[15]

In contributions to academic research in six top-tier academic research journals from 2000-2010, Dr. Anna Mattila was ranked as the most prolific hospitality author of the new millennium, Dr. John O'Neill was ranked in the top ten and Dr. Seoki Lee was ranked in the top 30.[16] In a review of the second decade of the new millennium, Drs. Mattila and Lee both ranked in the top five, and Dr. O'Neill ranked in the top 30 of hospitality and tourism research.[17]

Penn State was ranked as number four in a JHTR article regarding the top 100 hospitality programs,[18] and ranked third in publication contributions to the Cornell Hospitality Quarterly.[19] A research article analyzed the number of contributions in leading hospitality journals, and showed Penn State had the sixth highest number of contributions.[20] A Hospitality Review article ranked Penn State as the number two graduate hospitality program.[21] A Journal of Hospitality & Tourism Education article ranked Penn State as the number five undergraduate hospitality program,[22] while a Journal of Hospitality & Tourism Education article ranked Penn State as the number four undergraduate hospitality program.[23]

Conti Professorship

The Conti Professorship was established in 1987 by alumni and friends of the Penn State School of Hospitality Management. The professorship program honors Walter J. Conti, a former multi-unit restaurant operator and Chair of the National Restaurant Association for his contributions to the School, Penn State, and the hospitality profession. Conti Professors are recognized leaders within the hospitality industry who visit the school to interact with students and faculty, present guest lectures in hospitality management, and speak at graduate and undergraduate colloquia.[24] The distinguished list of over 70 Conti Professors includes some of the most recognized names in the hospitality industry, including entrepreneurs, CEOs and leading industry educators. Recent notable Conti Professors have been:


References
  1. "Academic Programs | Hospitality Management at Penn State". Hhdev.psu.edu. Retrieved 2014-05-20.
  2. Miller, Jennifer (23 October 2014). "Hospitality Industry Advisory Board opens doors for students". www.news.psu.edu. Penn State University. Retrieved 9 January 2015.
  3. Penn State University. "Penn State Hotel & Restaurant Society A Penn State Affiliate Program Group". The College of Health & Human Development. Retrieved 18 February 2015.
  4. "History | Hospitality Management at Penn State". Hhdev.psu.edu. Retrieved 2014-05-20.
  5. "History | Hospitality Management at Penn State". Hhdev.psu.edu. Retrieved 2014-08-07.
  6. Feretich, Nicole (2014-03-30). "Cafe Laura- Penn State". Psu.spoonuniversity.com. Archived from the original on 2014-08-09. Retrieved 2014-08-07.
  7. Alyse Horn (2011-07-21). "Cafe Laura offers themed dinners prepared by students - The Daily Collegian: Archives". Collegian.psu.edu. Retrieved 2014-08-07.
  8. "Café Laura: New look, New Taste, New Opportunities". www.hhd.psu.edu/shm. www.psu.edu. Archived from the original on 10 September 2014. Retrieved 9 September 2014.
  9. "Results mixed on whether corporate social efforts help improve company finances | Penn State University".
  10. "Word choice and media exposure affected anti-Asian boycotts during the pandemic | Penn State University".
  11. "Minor prepares students for entrepreneurial success".
  12. "Loyalty-reward programs can improve companies' online reviews and word-of-mouth | Penn State University".
  13. "Active listening by managers can reduce employees' feelings of job insecurity | Penn State University".
  14. "Food access and insecurity during COVID-19 | Penn State University".
  15. Academic Ranking of World Universities for the Period of 2011 to 2015, released June 2017.
  16. Dev, Chekitan (2015). "Assessing Faculty Productivity by Research Impact: Introducing Dp2 Index". Journal of Teaching in Travel & Tourism. 15 (2): 93-124. doi:10.1080/15313220.2015.1026471. hdl:1813/72480. S2CID 142632697.
  17. chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://dr.lib.iastate.edu/server/api/core/bitstreams/ae63e4bb-bed3-4548-9c08-bb9454cf6f6e/content
  18. Severt, D. E., Tesone, D. V., Bottorff, T. J., & Carpenter, M. L. (2009). A world ranking of the top 100 hospitality and tourism programs. Journal of Hospitality & Tourism Research, 33(4), 451-470.
  19. Law, R., Leung, D., & Cheung, C. (2012). A systematic review, analysis, and evaluation of research articles in the Cornell Hospitality Quarterly. Cornell Hospitality Quarterly, 53(4), 365-381.
  20. Jogaratnam, G., McCleary, K. W., Mena, M. M., & Yoo, J. J. E. (2005). An analysis of hospitality and tourism research: Institutional contributions. Journal of Hospitality & Tourism Research, 29(3), 356-371.
  21. Brizek, M. G., & Khan, M. A. (2006). Ranking of US hospitality graduate programs: 2002-2003. Hospitality Review, 24(1), 1
  22. Gould, S. L., & Bojanic, D. C. (2002). Exploring hospitality program rankings. Journal of Hospitality & Tourism Education, 14(4), 24-32
  23. Brizek, M. G., & Khan, M. A. (2002). Ranking of US hospitality undergraduate programs: 2000–2001. Journal of Hospitality & Tourism Education, 14(2), 4-8.
  24. "Conti Professorship". Hhdev.psu.edu. Archived from the original on 2014-11-03. Retrieved 2014-05-20.
  25. "News - School of Hospitality Management (SHM) | Hospitality Management at Penn State". Hhdev.psu.edu. Retrieved 2014-08-07.
  26. "Starwood's President and Chief Executive Officer Frits van Paasschen has been named Conti Professor at Penn State's School of Hospitality Management in University Park - PA, USA". Hospitalitynet.org. Retrieved 2014-08-07.
  27. "Conti Symposium to Focus on Healthy, Cost-Effective Food". hhdev.psu.edu. 2009-10-07. Retrieved 2014-08-13.
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