NTL Ireland

The company began operations in 1970 as RTÉ Relays, a subsidiary of Raidió Teilifís Éireann. It carried four channels – RTÉ Television, BBC1, BBC2, and Ulster Television. In 1984, the company merged with Dublin Cable Systems, itself the product of a merger of Marlin Cable with Phoenix Relays. In 1986, the Irish Government began to allow Irish cable companies to carry non-terrestrial (i.e. satellite) services. In the same year, RTÉ merged all of its cable operations (including two other cable companies, Galway Cablevision and Waterford Cablevision) to form Cablelink Limited.[1] As Cablelink, the company was Ireland's largest cable company by far, and expanded to a fifteen channel service (plus premium channels) gradually. In 1990, Telecom Éireann acquired 60% of the company from RTÉ. The biggest controversy the company managed to embroil itself during this time was a dispute with British Sky Broadcasting over carriage fees for Sky One and Sky News. This led to the two channels being pulled from the platform from 1992 to 1994. The "return of Bart Simpson" was prematurely announced by Cablelink several times before the channels actually reappeared.

The company also wished to develop broadband services in 1997/1998 but there was an embargo on developing and selling Internet services by the main shareholders, Telecom Éireann, but the management felt if it were developed and a trial launched then there would be no stopping this. To conceal this from the Board, they hired a small Dublin company The Communications Interactive Agency to manage and run the trial. To this end all purchases of equipment and Internet Services were done in their name. At the time they were one of the first to demonstrate VoIP in Ireland as a commercial service which was done by the then managing director Alex Gogan at the Press Launch, by dialling live the Speaking Clock in New York using Net2phone.com service.

At the time they were one of the first companies in Europe to trial and launch Broadband services. What stopped the trial from becoming a full roll out across their network was the purchase by NTL. It took the company almost four more years to integrate NTL Broadband service.

In 1999, as part of the privatisation of Eircom, the Government put pressure on the shareholders of Cablelink to sell the company. Part of the reason was that Eircom was regarded by some as a "spoiler shareholder" in Cablelink, refusing to allow the company to compete in the voice telephony market that it dominated. The company was put up for auction, with bidders including Esat Telecom Group, NTL, and UPC, as well as CMI Cable and Irish Multichannel. It was eventually announced that NTL would acquire the company for IR£535.18m (nearly €680 million).[2]

Under NTL, the company was renamed NTL Ireland on 3 July 2000, and began offering telephony and internet services. The company began to upgrade its network and in 2001 launched its digital television service. However the company lost two managing directors during the time NTL ran the franchise. The biggest crisis erupted in early 2001, when NTL stopped selling its direct telephony and high-speed internet services, and halted the roll out of its upgraded hybrid fibre coax network. This led to a very public row with the Commission for Communications Regulation, and the resignation of Ian Jeffers, the NTL executive who had been assigned to the Dublin operation upon the NTL takeover. Some years later, the company was forced to suspend its telephone service after problems with the equipment emerged.

Despite NTL Ireland turning a profit as a result of its expected merger with Telewest, the Irish assets were then considered non-core. In May 2005, NTL sold its Irish business to Morgan Stanley (on behalf of Liberty Global Europe (then called UGC Europe)). MS Irish Cable Holdings, a subsidiary of Morgan Stanley, held the stake on UGC's behalf, until the deal received regulatory clearance.

However a Competition Authority investigation into the proposed resale of the company to Liberty Global Europe took place. On 4 November 2005 it was announced the Competition Authority had cleared the deal, subject to the appointment of an independent director to the board of UPC Ireland and restrictions on the influence of John C. Malone on the running of the Irish business.

The deal was approved by the then Minister for Enterprise, Trade and Employment, Micheál Martin on 5 December 2005, and closed on 12 December 2005. At the time, Liberty used the "Chorus NTL" brand (under licence) in Ireland. Most aspects of the company were merged with Chorus (billing, website etc.).

After a period branded as "Chorus NTL", the company carried out an extensive upgrade of the cable television networks it acquired, then re-launched as UPC Ireland.

In early 2006 the two companies were placed under a single management team. On 3 July 2006 it was reported on RTÉ News that as part of the merger, up to 350 jobs would be lost, including the closure of NTL's call centre in Waterford. In December 2006 NTL's customer service department closed, and customer service was transferred to the former Chorus call centre in Limerick. In January 2007, billing was transferred to a new system.