Cifas

Cifas was established in 1988 by the Consumer Credit Trade Association (CCTA) under the acronym CIFAS: Credit Industry Fraud Avoidance System, although the company no longer operates under this acronym as the scope of its services has broadened. It was developed in association with the Office of Fair Trading, as well as the Information Commissioner's Office, who continue to this day to take an active interest in the development of Cifas.

Cifas is today run by a board of directors, which includes both independent directors who are not directly involved in the day-to-day running of the organisation, and the Chief Executive and Chief Operating Officer, who are. From 1988 to 2016 the majority of the directors were elected by participating organisations. They now participate in the governance of the organisation through an "Advisory Board".

Cifas' National Fraud Database allows participating organisations to exchange details of applications for products or services which are considered to be fraudulent, inconsistent or suspicious;[4] exchange information about accounts and services which are being misused; and information about insurance and other claims that are considered to be fraudulent, inconsistent or suspicious.[5]

Organisations can also exchange information about innocent victims of fraud to protect them from further fraud.

The Internal Fraud Database allows participating organisations to exchange details of cases where an applicant or member of staff is considered to have acted fraudulently.[6]

Under the Data Protection Act, an individual has the right to make a Subject Access Request to Cifas, who will, in accordance with the Act and its exemptions, disclose data held on the individual where the law requires it. Cifas is not a Credit Reference Agency but is the Data Controller for Cifas data and responsible for its accuracy.

All warnings used to be examined by specialist fraud staff in participating organisations, but now, automated systems may be used to refuse a product or service without any investigation of a warning. Cifas says: "The ability to make automated decisions allows members to immediately decline facilities to subjects who are deemed an immediate fraud risk. This is another massive step forward in utilising the data from Cifas, freeing up resources from reviewing referrals that have already been deemed a high fraud risk."[7]

Consumers who are disadvantaged by this change in practice, may complain to the Information Commissioner and seek financial compensation from both Cifas and the responsible organisations who supplied and used the information. Consumers may also complain to one of the Ombudsman Services who cover the organisations represented within Cifas. This includes the Financial Ombudsman Service, the Communications Ombudsman, the Public Services Ombudsman and the Local Government & Social Care Ombudsman. To contact the Cifas Chief Executive by email go to this webpage.[8]

In 2014, the Immigration Act became law. Cifas was named as the sole provider of Home Office Immigration Data and launched the Cifas Immigration Portal (CIP) in December 2014.[9] All current account-providing banks and building societies in the UK are required to use the CIP to access the Home Office data on disqualified persons.[10] The data was implicated in the "Windrush Scandal". Complaints about this should be sent to The Home Office: Complaints Allocation Hub, UK Visas and Immigration, 20 Wellesley Road, 7th Floor, Lunar House, Croydon, CR9 2BY.[11]

Victims of identity fraud or people who are at risk of identity fraud can apply for Cifas Protective Registration for a £25 fee.[12] Protective Registration acts as a warning the organisation should (but they are not forced to) carry out additional checks to verify the identity of the applicant or customer. They may just refuse the product or service instead as they consider the fraud risk to be too high.

Cifas used to operate a Protecting the Vulnerable scheme that helped local authorities protect individuals subject to the Mental Capacity Act 2005 in their care. This was merged into another service in 2020.

Cifas has declared losses as follows:

2017 - £749,000

2018 - £578,000

2019 - £1,328,000

2020 - £1,389,000

2021 - £627,000

2022 - £442,000

Losses now amount to £5.1 million in total.

The Directors consider the organisation to be a well funded going concern with break-even achievable. Costs grew from £5.6 million to £11.5 million between 2016 and 2022. Cifas is funded largely from levies on financial services suppliers and other participating organisations funded by customers, and public sector organisations that are funded by taxpayers.

The financial benefits of Cifas, reported by its participating organisations, are reducing relative to its size, with benefits per pound of subscription income as follows:

2018 - £234

2019 - £208

2020 - £169

2021 - £139

2022 - £112

The published amount of fraud prevented by Cifas is up by approximately 30% in the last ten years, from £1 billion to £1.3 billion while costs and staff numbers have more than doubled. Fraud losses are also increasing with the National Crime Agency claiming a 17% increase in losses in 2021/22 to £2.46 billion. The amount of fraud prevented by Cifas, as a proportion of total losses, seems to be falling, suggesting it is becoming much less effective.

Reserves The Reserves are calculated in the 2022 accounts to be £4.2 million but calculated reserves are not the same as cash available to fund investment. The net cash position shows Intangible Fixed Assets being capitalised to the value of £2.1 million. This represents IT work that has been paid for from cash but the cost is charged to the accounts over 5 or 10 years. Only depreciation is charged to the annual Profit and Loss account. It is analogous to loaning your savings to yourself to spend on a car, and repaying your savings account in instalments over 5 to 10 years, while treating the value of the car as an unchanged savings balance. This type of creative accounting is allowed by the law and is used by multi-national companies regularly, but it is unusual in the charity and not-for-profit sector.

Debtors Debtors rose from just £76,000 in 2015 to £1.4 million in 2021, falling slightly to £1.3m in 2022. This represents a significant deterioration in control of credit, with the working capital tied up, also funded from cash reserves. Available cash is just £600,000, much lower than the claimed Reserves figure of £4.2 million. The available cash covers less than 1 month of operating costs, a tiny buffer for a not-for-profit, in the event of an economic recession. Best practice in this sector is to hold cash equal to 6 to 9 months of operating costs.

The 2022 accounts show that Cifas paid its current Chief Executive £275,309. The lowest paid staff are in outsourcers used by Cifas for telephone and clerical work who receive the national minimum wage of £10.42 per hour. The Chief Executive receives 16 times more than these lowest paid workers.

Cifas is no longer listed as being a Living Wage Foundation employer (£12.00 per hour or £13.15 in London), suggesting that Cifas no longer meets their requirements. https://www.livingwage.org.uk/

The average salary at Cifas in 2022 was £69,956 (£38.40 per hour), compared to £68,788 in 2021 and £63,209 in 2020.

Cifas employs staff in a variety of different functions that include information technology, data analysis, compliance, best practice, consumer relations, project management, sales and marketing, product development, training, administration, external relations and public relations, human resources and finance. There were numerous redundancies in 2017, 2018 and 2019, as well as recruitment to new positions.

Cifas works with fraud prevention, financial, public sector, academic and charitable organisations and law enforcement to raise awareness of fraud and promote best practices in fraud prevention. Collaborative partners include the City of London Police, CIPFA, the Home Office, Age UK, Fraud Advisory Panel and UK Finance.

• Credit card fraud
• Identity fraud

• Official website
• Fraud Advisory Panel charity, corporate member organisations