Part I: Introduction to Supervision and Employee Selection


What is Supervision?

Coaching and Counseling



Americans with Disabilities Act (ADA)



Recruitment and Selection



Part II: Performance Management



Management Styles



Delegation: Responsiblity, Authority, and Accountability



Writing Performance Standards



Conducting Performance Interviews



Employee Recognition ("The Good")



Corrective Action ("The Bad")



Employee Discipline ("The Ugly")



Part III: Supervising a Complex Workforce



Workplace Diversity



Workplace Harassment Prevention



Workplace/Domestic Violence



Employee Substance Abuse



Employee Assistance Programs



Time, Attendance, and the FMLA


Epilogue: A Memo to Supervisors


Appendix


Glossary of Terms


References


Notes


Acknowledgements


About the Authors
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