Handbook of Management Scales/Switching costs

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Switching costs (alpha = 0.78)

Items

When the contract with an application service provider is terminated, we can easily transfer to another provider.
When the contract with an application service provider is terminated, we can easily manage the IT infrastructure ourselves.
Once my firm is using application services, it is difficult to get rid of them. (reverse coded)

Source

Verwaal et al. (2009): Value Creation and Value Claiming in Strategic Outsourcing Decisions: A Resource Contingency Perspective. Journal of Management, Vol. 35, No. 2, pp. 420-444.

Related Scales

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