Handbook of Management Scales/Employee relations

< Handbook of Management Scales

Employee relations (alpha = 0.91; composite reliability = 0.90)

Description

Eight quality management practices were identiﬁed by the authors: customer focus, employee relations, management leadership, process management, product/service design, quality data and reporting, supplier quality management, and training.

Items

Amount of feedback provided to employees on their quality performance. (0.84)
Degree of participation in quality decisions by hourly/nonsupervisory employees. (0.88)
Extent to which building quality awareness among employees is ongoing. (0.87)
Extent to which employees are recognized for superior quality performance. (0.75)

All items were adapted from Saraph et al. (1989).

Source

Kaynak/Hartley (2008): A replication and extension of quality management into the supply chain. Journal of Operations Management, Vol. 26, No. 4, pp. 468–489.

This article is issued from Wikibooks. The text is licensed under Creative Commons - Attribution - Sharealike. Additional terms may apply for the media files.